Delete your HealthTrak AI account or data
Last updated: October 8, 2026
This page explains how to delete your HealthTrak AI account, or only some of your data, and what is removed. HealthTrak AI is provided by White Mastery Systems Pvt. Ltd.
Delete your account and all your data
In the app
- Open HealthTrak AI and sign in.
- Go to Settings, then Profile.
- Tap Delete account and health data and confirm.
Deletion happens straight away and cannot be undone.
Without the app
If you no longer have the app or cannot sign in, email support@whitemastery.com from the email address on your account, with the subject "Account deletion request". We confirm and complete the deletion within 30 days and reply when it is done. We may ask you to confirm the request from that email address before deleting anything.
What is deleted
- Your account, sign-in details and profile, including your profile photo
- Lab reports (the files and the extracted results), health conditions and concerns, and any photos you attached
- Meals, food photos, water intake, nutrition targets, AI insights and meal suggestions
- Workouts, steps, Heart Points, sleep and weight records, including data imported from Health Connect or Apple Health
- Group memberships, challenges, streaks, XP and rewards, notification settings and device tokens
- Subscription, invoice and referral records held for your account
What is kept, and for how long
- Residual copies in server logs and backups are removed within 30 days.
- Payment transaction records that we are legally required to keep for tax or accounting purposes are kept for the period that law requires, and are used for nothing else.
- Data that you exported to Health Connect or Apple Health stays on your device. Remove it there if you want it gone.
Subscriptions: deleting your account does not cancel a subscription bought through Google Play or the App Store. Cancel it in your store account settings as well, so you are not charged again.
Delete some of your data and keep your account
You can delete individual records in the app at any time. They are removed from our database straight away:
- Lab reports: open the report under Health and delete it. The extracted results are deleted with it.
- Meals and food photos: delete the meal from your Nutrition log.
- Workouts: delete the activity from your Exercise history.
- Health concerns: delete them from the health concerns screen.
- Health Connect or Apple Health access: withdraw permission in Health Connect or the Health app to stop further syncing.
To have a particular type of data deleted for you, for example all imported sleep records or all lab reports, email support@whitemastery.com from your account's email address and say which data you want deleted. We complete these requests within 30 days, and residual copies in logs and backups are removed within a further 30 days.
Questions
Email support@whitemastery.com. See our Privacy Policy for more about how we handle your information.