Privacy Policy

Last updated: October 8, 2026

HealthTrak AI is a nutrition, fitness and health-tracking service made up of the HealthTrak AI apps for Android and iOS and the web app at app.healthtrakai.com (together, the "Service"). The Service is operated by White Mastery Systems Pvt. Ltd. ("we", "us", "our"), Chennai, Tamil Nadu, India. This policy explains what information we collect, how we use it, who we share it with, how long we keep it, and the choices you have.

1. Information we collect

Account and profile

• Name, email address and, if you provide it, phone number. Passwords are handled by our sign-in provider and are never stored in readable form.
• Profile details you enter during onboarding or in settings: age or date of birth, gender, height, weight, activity level, goals and targets, and an optional profile photo.
• City and country, if you provide them, so meal suggestions use foods available where you live. We do not collect your device's precise location.
• Your time zone, so daily totals and reminders follow your local day.

Health information you give us

• Lab reports. Blood test reports you upload (PDF or image files) and the results extracted from them: test date, marker names, values, units and reference ranges.
• Health conditions and concerns. Conditions, concerns, diet preferences and other health context you choose to enter, including any photos you attach.
• Nutrition. Meals you log, food photos you take or choose for analysis, portion sizes, nutrient values and water intake.
• Body and activity records. Weight entries, workouts and exercise screenshots you upload for import.

Health Connect (Android) and Apple Health (iOS)

If you connect HealthTrak AI to Health Connect or Apple Health, and only for the data types you allow, we read:

• Steps and distance
• Exercise sessions (type, duration, start and end time)
• Active and total calories burned
• Heart rate
• Sleep sessions and sleep stages
• Weight
• Past records of these types, so your history and trends are complete

We write data to Health Connect or Apple Health only when you choose to export a workout from HealthTrak AI. That export includes the exercise session, active calories and distance. You can change or withdraw these permissions at any time in Health Connect or the Health app. HealthTrak AI uses this data to show your activity, sleep and weight, to calculate Heart Points, calorie balance and streaks, and to personalise targets and insights. On Android we also ask for the Physical activity permission, which is used only for step and activity tracking.

Friends, groups and workplace programmes

• If you create or join a group, other members see your name and the leaderboard metric the group uses (steps, Heart Points, calories burned or XP). They do not see your meals, lab results or other health records.
• If you join a workplace wellness programme through your employer, the employer's administrators see only aggregated statistics, and only from groups large enough that no individual can be identified. Individual results appear on a workplace leaderboard only if you opt in. Your employer never sees your meals, lab reports, health conditions or other individual health records.

Purchases

Subscriptions are processed by Google Play, the Apple App Store or Razorpay. We receive the plan, status, amount and transaction identifiers. We do not receive or store your full card or bank details.

Device and technical information

• A push notification token, your device type and operating system, and your notification preferences.
• Server logs that record requests to our servers, including IP address, time and the page or feature requested. We use them for security and to fix problems.

HealthTrak AI does not include advertising SDKs or third-party analytics SDKs and does not use your device's advertising ID.

2. How we use your information

• To provide the Service: track your nutrition, hydration, activity, sleep and weight; analyse meal photos and lab reports; explain lab markers; generate meal ideas, nutrient and exercise targets and health insights; run groups, challenges, streaks and rewards.
• To run your account: sign-in, subscriptions, invoices, referrals and support.
• To communicate with you: reminders and notifications you have enabled, account and security emails, and responses to your requests.
• To keep the Service secure and working: preventing abuse and fraud, enforcing usage limits, diagnosing errors.
• To comply with the law.

We do not sell your personal information. We do not use your health information for advertising, and we do not use it to make decisions about your eligibility for credit, insurance or employment.

3. Health Connect and Apple Health data

In particular, data from Health Connect or Apple Health is:

• used only to provide and improve the features you see in HealthTrak AI;
• transferred to others only when needed to provide those features (for example, to the AI providers in section 4), for security, to comply with the law, or as part of a merger or acquisition with notice to you;
• never used for advertising, never sold, and never shared with data brokers or used for marketing;
• never read by people, unless you ask us to (for example, for support), it is needed for security or to comply with the law, or it has been aggregated so that it no longer identifies you.

4. AI processing

Several features use artificial intelligence to analyse the information you give them. When you use one, we send the information that feature needs to an AI provider and show you the result:

• Meal photo and description analysis: the photo and description you submit.
• Lab report analysis and marker explanations: the report file you upload, or the marker names.
• Exercise screenshot import: the screenshots you upload.
• Insights, meal ideas and targets: the relevant figures from your profile, nutrition, activity, sleep, weight and lab results, such as your age, goals and recent totals.

Our primary AI provider is the Google Gemini API. If it is unavailable, requests go to the OpenAI API instead. We use these providers' paid API services, whose terms do not allow them to use your data to train their models. They act as our service providers and may keep requests for a limited time for abuse monitoring, as their terms allow. We do not send your email address or phone number with these requests.

AI output can be incomplete or wrong. Nutrition values are estimates, and lab explanations are general education, not a diagnosis.

5. Who we share information with

We share information only with the service providers that help us run HealthTrak AI, and only what each one needs:

Your account data, health records and uploaded files are stored on servers we operate. We may also disclose information when the law requires it, to protect the rights and safety of our users or others, or as part of a merger, acquisition or sale of assets, in which case we will tell you before your information becomes subject to a different policy.

6. Storage, security and international transfers

Information is encrypted in transit using HTTPS. Uploaded files such as lab reports and meal photos can be opened only by the account that uploaded them. Access to our systems is restricted to people who need it to run the Service.

We are based in India, and our servers and service providers may process information in India, the United States and other countries. Where the law requires it, we use appropriate safeguards for these transfers.

7. How long we keep information

• We keep your information for as long as your account exists.
• When you delete a record in the app, such as a meal, lab report or health concern, it is deleted from our database straight away.
• When you delete your account, your profile, health records, nutrition, activity and other records, and the files you uploaded, are deleted from our systems. Residual copies in server logs or backups are removed within 30 days.
• We keep transaction records where tax or accounting law requires us to.

8. Your rights and choices

• Access and correction. You can view and edit most of your information in the app. You can also ask us for a copy of your data.
• Deletion. You can delete individual records in the app, delete your whole account in the app, or ask us to do either by email. See Delete your account or data.
• Health permissions. You can withdraw Health Connect or Apple Health access, and camera or photo access, at any time in your device settings.
• Notifications. You can turn notifications off in the app or in your device settings.

Depending on where you live, you may have additional rights. These include rights under India's Digital Personal Data Protection Act 2023, the EU and UK GDPR (such as data portability, restriction of processing and the right to complain to a supervisory authority) and California law (the right to know and to delete; we do not sell or share personal information for advertising). To exercise any right, email support@whitemastery.com from your account's email address. We respond within 30 days.

9. Children

HealthTrak AI is not intended for anyone under 16, and we do not knowingly collect information from children under 16. If you believe a child has given us personal information, contact us and we will delete it.

10. Not medical advice

HealthTrak AI provides wellness information. It is not a medical device and does not provide medical advice, diagnosis or treatment. Talk to a qualified healthcare professional about your results, and contact emergency services for urgent symptoms.

11. Changes to this policy

We will post any changes on this page and update the date at the top. If a change is significant, we will also tell you in the app or by email before it takes effect.

12. Contact us

White Mastery Systems Pvt. Ltd.
Chennai, Tamil Nadu, India
Email: support@whitemastery.com

This address also reaches our grievance officer for the purposes of Indian data protection law.